I am so glad I came across CAPS for dispatch training
I am so glad I came across CAPS for dispatch training. I spoke with a few but, when I had a conversation with Pam Russell, I was convinced she would be thorough and committed. I was not mistaken. Her years in the business is very obvious in the level of knowledge she shares. Her explaining the mechanics of the industry, the drivers, and my role as a dispatcher has put me on the right path. Her support and encouragement has been invaluable to me. Since completing her training, I have focused on marketing, developing processes that will allow me to be proficient in dispatching, as well as, provide excellent customer service. I am learning every day how to be better. My drivers have experience an increase in their income and admit that it�s because I am keeping them on the road. It�s not easy and she emphasize you have to do the work, but, if you do, the drivers will come and bring others. I have already started to experience some success and I have been fortunate to have acquired drivers and gradually replacing the income I am making in another area. I anticipate within a month, I will be a full time truck dispatcher. Thank you so much Pam. I do appreciate you sincerely.